help & support

Find your Serial Number

To help register your product online we ask that you enter the serial number of your product (when available). Below is a list of common products and the location of their serial numbers.

If you can't find the product name you are looking for when filling out our registration form, please type in the type of product you have e.g, stroller, highchair.

 

Strollers  |  Travel Cots  |  Highchairs   |  Child Carrier Packs  |  Carseats  |  Accessories

PUSH - strollers, buggies, joggers and double kits

Product name and version Serial number hint
Classic black The serial number is on a white sticker located either behind the one hand fast fold or on the outside of the left hand hinge.
See more details here.

It usually looks something like:
PTRV 0312/1234
Classic red The serial number is located on the inside of the folding hinge, the sling may need to be pushed aside to view.
See more details here.

It usually looks something like:
PTRV 0312/1234
legacy dash

Manufactured between 2008-2011.

The serial number is located on the inside of the folding hinge, the sling may need to be pushed aside to view.
See more details here.


It usually looks something like: GK 0312/0123B/12345

  dash 

Manufactured from 2015.

Serial number can be found on a sticker appended to the inner side of the bottom left rear cradle (when viewing the pram from behind). The number will look like this: PTRV 0915/1234.

DOT The serial number can be found underneath the plastic footwell on a white sticker.
See more details here.


It usually looks something like:
PTRV 0312/1234
e3 twin The serial number is located on the inside of the folding hinge, the sling may need to be pushed aside to view.
See more details here.

It usually looks something like: PTRV 0312/1234
e3 v1, e3 v2 The serial number is located on the inside of the folding hinge, the sling may need to be pushed aside to view.
See more details here.


It usually looks something like: PTRV 0312/1234

explorer, explorer replacement frame The serial number is on a white sticker located either behind the one hand fast fold or on the outside of the left hand hinge.
See more details here.


It usually looks something like: PTRV 0312/1234
hammerhead The serial number is on a white sticker located either behind the one hand fast fold or on the outside of the left hand hinge.
See more details here.


It usually looks something like: PTRV 0312/1234
navigator-legacy
navigator
phil&teds nav v1,
phil&teds nav v2,
sport 2015
The serial number can be found underneath the plastic footwell on a white sticker.
See more details here.


It usually looks something like: PTRV 0312/1234
Promenade The serial number can be found on the left part of the aluminium frame that runs alongside the parcel tray.
See more details here.

It usually looks something like:
GK 0312/0123B/12345
S3 - (usa only)
S3, S4
(available in certain markets only)
The serial number is located on the inside of the folding hinge, the sling may need to be pushed aside to view.
See more details here.


It usually looks something like: PTRV 0312/1234
smart (pre-2013)

smart

smart v1 / v2,
smart lux
The serial number is located on the inside of the aluminium leg, that runs down to the right back wheel.
See more details here.

It usually looks something like:
GK 0312/0123B/12345
sport
sport v2
sport v1 / v2 (pre 2015)

Manufactured between 2007 and 2009.

The serial number is located on the inside of the folding hinge, the sling may need to be pushed aside to view. See more details here.

It usually looks something like: PTRV 0312/1234

sub4 jogger sub4 jogger It is underneath the chassis on the plate where the rear wheels join the chassis and also the suspension spring attaches.

It usually looks something like:
PTRV 0312/1234
twin (classic) twin The serial number is located on the inside of the folding hinge, the sling may need to be pushed aside to view.
See more details here.


It usually looks something like:
PTRV 0312/1234
verve v1 / v2 The serial number is located on the inside of the aluminium leg, that runs down to the left back wheel.
See more details here.


It usually looks something like:
GK 0312/0123B/12345
verve v3 The serial number is located on the inside of the aluminium leg, that runs down to the left back wheel . See more details here.

It usually looks something like:
GK 1213/0865B/12345

The four digits after the first two alphabets mean Month and Year. The Month and Year must be equal or later of 1213 (December 2013) and the four numbers after the first slash (/) must be equal or larger than 0865.


vibe v1 / v2 The serial number is located on the inside of the aluminium leg, that runs down to the left back wheel. See more details here.

It usually looks something like:
GK 0312/0123B/12345
vibe v3 The serial number is located on the inside of the aluminium leg, that runs down to the left back wheel . See more details here.

It usually looks something like:
GK 1213/0865B/12345

The four digits after the first two alphabets mean Month and Year. The Month and Year must be equal or later of 1213 (December 2013) and the four numbers after the first slash (/) must be equal or larger than 0865.
voyager Serial number can be found on a sticker appended to the inner side of the bottom left rear cradle (when viewing the pram from behind). The number will look like this: PTRV 0915/1234.

SLEEP - Portable Travel Cots & Bassinets

Product name and version Serial number hint
nest The serial number/manufactured date is located inside Nest under warning label. See more details here.

It usually looks something like:
CD-JUN.2010
peanut (c/sp/d/ex/hh) The serial number is on the right hand inside of the frame, the fabric may need to be pushed aside to view. See more details here.

It usually looks something like: PTRV 0312/1234
peanut (smart) The serial number is on the right hand inside of the frame, the fabric may need to be pushed aside to view. See more details here.

It usually looks something like: GK 0312/0123B/12345
peanut (vibe/verve) The serial number is on the right hand inside of the frame, the fabric may need to be pushed aside to view. See more details here.

It usually looks something like: GK 0312/0123B/12345
traveller V1 The serial number is on either side of the side pieces of the upper frame on a white sticker.
See more details here.

It usually looks something like:
GK 0312/0123B/12345
traveller V2 The serial number is on either side of the side pieces of the upper frame on a white sticker.
See more details here.


It usually looks something like:
GK 0312/0123B/12345
traveller v3

The serial number is located on the top rail underneath the fabric.
See more details here.

It usually looks something like:
TRV3RV 0113/0180

FEED - Highchairs

Product name and version Serial number hint
highpod The serial number can be found on a white sticker on one of the legs.
See more details here.


It usually looks something like:
GK 0312/0123B/12345
lobster The serial number/manufacturer date is located on the tag underneath front of seat.
See more details here.


It usually looks something like:
MAR-2013
metoo metoo The serial number/manufacturer date is located on the tag underneath front of seat.
See more details here.

It usually looks something like:
MAR-2013
poppy The serial number is located under the seat. See more details here.

It usually looks something like:
RV1012/0123

CARRY - Child carrier front and back packs

Product name and version Serial number hint
airlight The serial number/manufactured date is located inside the front pocket under warning label.  See more details here.

It usually looks something like:
2/14

parade parade carrier The serial number is located inside the left side pocket. The tag is right at bottom of the pocket. See more details here.

It usually looks something like:
JAN-2014
metro metro & escape carriers 

The serial number is located inside the carrier - see a picture here

It usually looks something like:
JAN-2014

     

DRIVE - Car seat capsules and booster seats

Product name and version Serial number hint
  alpha

Serial number is located under front right of the capsule (as you are looking at it from the front).

It usually looks something like:
AB 0312/0123/12345

bebe / hs bebe A date stamp is embossed to the back of the shell. Centre number is the year, clock hand points to month of manufacture.
See more details here.

It usually looks something like: 2012 03 12345 123
bebe* bebe * [star] A date stamp is embossed to the back of the shell. Centre number is the year, clock hand points to month of manufacture.
See more details here.

It usually looks something like: 2012 03 12345 123
bebe / hs bebe hs v1 A date stamp is embossed to the back of the shell. Centre number is the year, clock hand points to month of manufacture.
See more details here.


It usually looks something like: 2012 03 12345 123
bebe / hs bebe hs v2 A date stamp is embossed to the back of the shell. Centre number is the year, clock hand points to month of manufacture.
See more details here.

It usually looks something like: 2012 03 12345 123
bebe recline bebe recline v1 A date stamp is embossed to the back of the shell. Centre number is the year, clock hand points to month of manufacture.
See more details here.


It usually looks something like: 2012 03 12345 123
bebe recline bebe recline v2 Date stamp is molded into the back of the shell. Centre number is year, clock hand points to month.
See more details here.


It usually looks something like: 2012 03 12345 123
cocoon genius cocoon genius The serial number is imprinted on plastic shell behind fabric on seat back. Locate the dot in the matrix and read the year row (listed to left of matrix) and then read the month column (listed on top of matrix)
See more details here.


Please enter as YYYY-MM like:

2013-06
evolution columbus v1 A date stamp is embossed to the back of the shell. Centre number is the year, clock hand points to month of manufacture.
See more details here.


It usually looks something like:
2012 03 12345 123
columbus v2 A sticker with Production Date can be found on the lower right-hand side of the base. If you are asked 'serial number' for a support form, please enter this Production Date.
See more details here.

It usually looks something like:
2016/03/17
evolution discovery A date stamp is embossed to the back of the shell. Centre number is the year, clock hand points to month of manufacture.
See more details here.


It usually looks something like:
2012 03 12345 123
evolution evolution A date stamp is embossed to the back of the shell. Centre number is the year, clock hand points to month of manufacture.
See more details here.

Please enter like (YYYY MM): 2012 03
optimum optimum The optimum has the serial number on the base of the capsule and the base of the in-car base.
See more details here.


It usually looks something like: CS08SDK12345SC1234
optimum quest A date stamp is embossed to the back of the shell. Centre number is the year, clock hand points to month of manufacture.
See more details here.


It usually looks something like:
2012 03 12345 123
optimum tott A date stamp is embossed to the back where the child rests, under the fabric. The number in the middle is the year of manufacture, clock hand points to the month.
See more details here.


It usually looks something like: 2012 03 12345 123
optimum tott XT v1 A date stamp is embossed to the back of the shell. Centre number is the year, clock hand points to month of manufacture.
See more details here.


It usually looks something like: 2012 03 12345 123
evolution tott XT v2 A date stamp is embossed to the back of the shell. Centre number is the year, clock hand points to month of manufacture.
See more details here.


It usually looks something like: 2012 03 12345 123
evolution tott XTR A date stamp is embossed to the back of the shell. Centre number is the year, clock hand points to month of manufacture.
See more details here.


It usually looks something like: 2012 03 12345 123

ADAPT - Buggy Accessories including double kits

Product name and version Serial number hint
Classic black double kit The serial number is located on the right hand leg, above the nib spring or release lever.
See more details here.

It usually looks something like:
RV0321/THDK/01234
Classic red double kit The serial number is located on the right hand leg, above the nib spring or release lever.
See more details here.


It usually looks something like:
RV0321/THDK/01234
dash double kit The serial number is located on the right hand leg, above the nib spring or release lever.
See more details here.

It usually looks something like: GK 0312/0123B/12345
e3 v1 double kit The serial number is located on the right hand leg, above the nib spring or release lever.
See more details here.


It usually looks something like: RV0321/THDK/01234
e3 v2 The serial number is located on the inside of the folding hinge, the sling may need to be pushed aside to view. See more details here.

It usually looks something like: PTRV 0312/1234
e3 v2 double kit The serial number is located on the right hand leg, above the nib spring or release lever.
See more details here.

It usually looks something like: RV0321/THDK/01234
explorer double kit The serial number is located on the right hand leg, above the nib spring or release lever.
See more details here.


It usually looks something like: RV0321/THDK/01234
DOT double kit, phil&teds nav double kit v1, phil&teds nav double kit v2, sport 2015 double kit The serial number is located on a small sticker on the frame of the double kit, above the end of the zip. Pull the seat fabric away from the frame if necessary to view.

It usually looks something like:
RV0321/THDK/01234
hammerhead double kit The serial number is located on the right hand leg, above the nib spring or release lever.
See more details here.

It usually looks something like: RV0321/THDK/01234
Promenade Doubles Kit The serial number is on right side foot end, between aluminium frame and fabric side.
See more details here.


It usually looks something like: GK 0312/0123B/12345
sport double kit The serial number is located on the right hand leg, above the nib spring or release lever.
See more details here.


It usually looks something like: RV0321/THDK/01234
verve double kit The serial number is located on the right hand leg, above the nib spring or release lever.
See more details here.


It usually looks something like:
GK 0312/0123B/12345
vibe double kit The serial number is located on the right hand leg, above the nib spring or release lever.
See more details here.

It usually looks something like:
GK 0312/0123B/12345
vibe/verve (v3) double kit The serial number is located on the right hand leg, above the nib spring or release lever.
See more details here.

It usually looks something like:
GK 0312/0123B/12345
Freerider (pre-2016) The serial number can be found underneath, on a white sticker.
See more details here.


It usually looks something like: FRRV 0312/1234
Freerider (2016+) The serial number can be found underneath, on a white sticker.
See more details here.

It usually looks something like: AB 0312/0123/1234
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