help & support
Product questions? / How To's
Product questions? / How To's
Serial number and manufacture date location
Find your Serial Number
Where can I find the serial number on my freerider?
Where can I find the serial number on the peanut?
Where can I find the serial number on my phil&teds double kit?
Where can I find the serial number on my highpod?
Where can I find the serial number on my traveller (v3) ?
See all 7 articles
Do you sell Sheet sets for the Peanut Bassinets like you do for the Nest?
How come I am not able to wheel my dash buggy in the travel bag?
I've purchased a peanut for my explorer, do I use the dash or the sport attachment slots?
How do I carry the universal travel bag?
My freerider does not move well when used as a buggy board. Is there something wrong?
What are the dimensions of the universal travel bag?
See all 8 articles
DRIVE (car seats)
How do I know if I have the best fit for my car seat restraint, car and family?
What is the lifespan of my capsule/Car seat?
Cleaning the evolution car seat
Adjusting your alpha capsule to accommodate your growing child
Where can I find the expiry date of the evolution car seat?
Where can I find the expiry date of the cocoon travelfix car seat?
See all 36 articles
CARRY (child carriers)
How do I adjust my phil&teds Metro Carrier to fit me best?
Fitting a carrier to your body
Where is the correct position of the child's harness on the parade carrier?
FEED (high chairs)
Does the highpod contain latex?
I purchased a cushy ride for the smart / highpod and it is way too big to fit, why is this?
Can you wash the lobster tray in the dishwasher?
Has the weight limit on the metoo been reduced? Earlier metoos say 18kgs/40lbs and they now say 15kg/33lbs?
What age child can use the poppy?
What material is the poppy tray made of?
See all 15 articles
Sleep (travel cots)
I'm finding the legs of the traveller sometimes hard or tricky to remove. How do I do it?
I'm having difficulties pressing down the nib springs on my traveller v3 to disassemble the frame?
Can you tell me what type of materials and fabrics are used for the construction of the Nest including mattress and sheets?
I cannot get the red tabs to hook onto the bottom of the feet on my traveller?
I've recently bought the latest Traveller portacot. The mattress seems very firm, am I able to purchase an additional mattress to soften it?
Why does the new Traveller version 3 (T3) have a bow in the middle of the base of the cot?
See all 11 articles
smart vs smart lux comparison table
My auto stop sport 2015 / phil&teds nav zips are coming undone?
Unsure which stroller you have?
How do I attach the double kit mesh to my stroller?
Which vibe/verve model do I have?
Stroller comparison table
See all 65 articles
FAQ / General
General care - tyres
Tyre alignment on wheel rim
Trouble sign up / log in?
Contact us / warranty / question forms
What is your phone number?
Trouble submitting a warranty / support issue?
See all 41 articles