help & support

Serial number and manufacture date location

• Find your Serial Number
• Where can I find the serial number on my freerider?
• Where can I find the serial number on the peanut?
• Where can I find the serial number on my phil&teds double kit?
• Where can I find the serial number on my highpod?
• Where can I find the serial number on my traveller (v3) ?

See all 7 articles

ADAPT (accessories)

• Do you sell Sheet sets for the Peanut Bassinets like you do for the Nest?
• How come I am not able to wheel my dash buggy in the travel bag?
• I've purchased a peanut for my explorer, do I use the dash or the sport attachment slots?
• How do I carry the universal travel bag?
• My freerider does not move well when used as a buggy board. Is there something wrong?
• What are the dimensions of the universal travel bag?

See all 8 articles

DRIVE (car seats)

• ★ How do I know if I have the best fit for my car seat restraint, car and family?
• ★ What is the lifespan of my capsule/Car seat?
• Cleaning the evolution car seat
• Adjusting your alpha capsule to accommodate your growing child
• Where can I find the expiry date of the evolution car seat?
• Where can I find the expiry date of the cocoon travelfix car seat?

See all 36 articles

CARRY (child carriers)

• ★ How do I adjust my phil&teds Metro Carrier to fit me best?
• Fitting a carrier to your body
• Where is the correct position of the child's harness on the parade carrier?

FEED (high chairs)

• Does the highpod contain latex?
• I purchased a cushy ride for the smart / highpod and it is way too big to fit, why is this?
• Can you wash the lobster tray in the dishwasher?
• Has the weight limit on the metoo been reduced? Earlier metoos say 18kgs/40lbs and they now say 15kg/33lbs?
• What age child can use the poppy?
• What material is the poppy tray made of?

See all 15 articles

Sleep (travel cots)

• ★ I'm finding the legs of the traveller sometimes hard or tricky to remove. How do I do it?
• I'm having difficulties pressing down the nib springs on my traveller v3 to disassemble the frame?
• Can you tell me what type of materials and fabrics are used for the construction of the Nest including mattress and sheets?
• I cannot get the red tabs to hook onto the bottom of the feet on my traveller?
• I've recently bought the latest Traveller portacot. The mattress seems very firm, am I able to purchase an additional mattress to soften it?
• Why does the new Traveller version 3 (T3) have a bow in the middle of the base of the cot?

See all 11 articles

PUSH (strollers)

• smart vs smart lux comparison table
• My auto stop sport 2015 / phil&teds nav zips are coming undone?
• Unsure which stroller you have?
• How do I attach the double kit mesh to my stroller?
• Which vibe/verve model do I have?
• Stroller comparison table

See all 65 articles

FAQ / General

• ★ General care - tyres
• Tyre alignment on wheel rim
• Trouble sign up / log in?
• Contact us / warranty / question forms
• What is your phone number?
• Trouble submitting a warranty / support issue?

See all 41 articles